Redefine Customer Support with Conversational AI
Deliver delightful support experiences to your customers with instant, personalised and intelligent conversations.
Conversational AI for Your Industry
Share order updates, answer questions instantly and reduce cart abandonment rates.
Make secure transactions and complete user KYC validation through chats.
Schedule trips and share media-rich messages, notifications and reminders.
Engage with customers, book online meetings and verify documents.
Notify orders updated in real-time and troubleshoot customer problems on the go.
Get users to fill forms and complete KYC through conversational chats.
Start New Conversations, Instantly
Greet all your customers with a smile. Start conversations with your website visitors and customers using media-rich intelligent messages. Leverage the power of AI and NLP to understand the intent behind their questions and reply in natural language and resolve their issues securely, accurately and instantly.
Reach out to Customers, Beyond Website
Connect with customers on a platform of their preference. Be available for them by expanding your reach on the website, in-app, WhatsApp or social media platforms such as Facebook and Instagram. It doesn’t stop there. Let your customers talk to you in their preferred language and at a time convenient to them, even during non-business hours.
Build Efficient Support, at Scale
Automate your customer support to enable customers with self-service. Let the AI handle the repetitive questions that makeup up to 80% of your support load. Free your agent’s time so they can focus on more important tasks. Integrate your ticketing platform and other tools to provide a unified view of your customers to your agents and reduce the resolution time.
Keep Customers Informed, Regularly
Give your customers relevant and timely updates on orders, inform them about upcoming events, sales and promotions with proactive communication. Run and personalise campaigns with segmented messaging to re-engage with old customers. What’s more, you can even track how well the campaigns performed with dashboards.
Monitor Performances, with Ease
You can’t improve what you don’t measure. But we’ve got you covered. Get actionable insights with real-time and overall dashboards. You can also supervise your agent and platform’s performance by tracking their KPIs, setting goals and getting customised reports. User predictive analytics to understand customer behaviour and improve customer engagement.
How Will Your Business Benefit?
Some feedbacks from honorable Clients
Joyce Thompson, Asistant Manager
Pamela Johnson , Leadership Group
Van Hunter , Senior Director
Apps that We Integrate With
Holistic Customer Support
Talk to our experts to understand how Ailifebot can automate your