industries - TheSocialToppings

Redefine Customer Support with Conversational AI

Deliver delightful support experiences to your customers with instant, personalised and intelligent conversations.

Conversational AI for Your Industry

Share order updates, answer questions instantly and reduce cart abandonment rates.

Make secure transactions and complete user KYC validation through chats.

Schedule trips and share media-rich messages, notifications and reminders.

Engage with customers, book online meetings and verify documents.

Notify orders updated in real-time and troubleshoot customer problems on the go.

Get users to fill forms and complete KYC through conversational chats.

Start New Conversations, Instantly

Greet all your customers with a smile. Start conversations with your website visitors and customers using media-rich intelligent messages. Leverage the power of AI and NLP to understand the intent behind their questions and reply in natural language and resolve their issues securely, accurately and instantly.

Reach out to Customers, Beyond Website

Connect with customers on a platform of their preference. Be available for them by expanding your reach on the website, in-app, WhatsApp or social media platforms such as Facebook and Instagram. It doesn’t stop there. Let your customers talk to you in their preferred language and at a time convenient to them, even during non-business hours.

Build Efficient Support, at Scale

Automate your customer support to enable customers with self-service. Let the AI handle the repetitive questions that makeup up to 80% of your support load. Free your agent’s time so they can focus on more important tasks. Integrate your ticketing platform and other tools to provide a unified view of your customers to your agents and reduce the resolution time.

Unified Customer

Keep Customers Informed, Regularly

Give your customers relevant and timely updates on orders, inform them about upcoming events, sales and promotions with proactive communication. Run and personalise campaigns with segmented messaging to re-engage with old customers. What’s more, you can even track how well the campaigns performed with dashboards.

Monitor Performances, with Ease

You can’t improve what you don’t measure. But we’ve got you covered. Get actionable insights with real-time and overall dashboards. You can also supervise your agent and platform’s performance by tracking their KPIs, setting goals and getting customised reports. User predictive analytics to understand customer behaviour and improve customer engagement.

Actionable Insights

How Will Your Business Benefit?

Improved Experiences and CSAT Scores

Give customers what they want – convenience and frictionless experience. Connect with customers on their preferred channel, time and language. After all, every interaction matters.

Higher Volumes Lesser Expenses

Let AI handle the majority of your support load. Resolve more queries in lesser time without increasing your call centre capacity. Reduce ops costs by up to 30% without compromising on the quality.

Wider Reach with More Channels

Expand your brand’s reach by connecting with customers on different communication channels and multiple languages. Be where your customers are and speak their language. Literally.


Some feedbacks from honorable Clients

Apps that We Integrate With

Holistic Customer Support
Starts Here

Talk to our experts to understand how Ailifebot can automate your
customer support.

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